Get in touch
Average response under 5 minutes.
How PrimeFollows support works
Our support desk is staffed 24 hours a day, every day of the year, across Bangladesh, Asian, European and American time zones. Most tickets receive a first human reply in under five minutes, and order-specific questions — a stalled Instagram order, a TikTok view count that looks lower than expected, a deposit that has not credited yet — are usually resolved in the same conversation. If a provider needs to confirm something on their side, we keep the ticket open and update you rather than closing it, so nothing gets lost.
For anything involving money — deposits, refunds, partial completions or balance corrections — we check the transaction log before replying, so please include the order ID or transaction ID. Refunds for unfilled quantities are returned to your panel balance automatically, and you can always see the before/after balance for each refund in your dashboard history.
What to include in your message
- The order ID (visible on your Orders page) or the transaction ID for a payment issue.
- The service name and the public link you submitted — private or restricted profiles cannot be delivered to.
- The follower, like or view count before you ordered, if you are reporting a shortfall.
- Your payment method and the exact amount, for deposits made through bKash, Nagad, cards, Binance Pay or USDT.
- Screenshots, if the panel shows an error message you cannot get past.
We never ask for your social media password. Every service on the panel is link-based and works from the public URL of your profile, post, video or channel only. Any message asking you for a password or a login code is not from PrimeFollows.
Before you write — quick answers
Many questions are answered faster on our own pages. Browse the full service catalogue and live prices, read the growth guides on our blog, check the reseller API documentation if you are integrating your own panel, or start with the platform pages for Instagram, TikTok, YouTube and Telegram. New customers can create a free account and top up from a very small balance to test any service before ordering at scale.